Payment in full is required up front to make a reservation. In order to receive a refund, you must give us at least 48 hours’ notice of change or cancellation. No refunds will be issued if you arrive late and miss your scheduled trip.
* Please read the confirmation email we send you for the date, tine, location, and directions.
* Please communicate directly with one of our agents to confirm a cancellation or schedule change. Voicemails and emails are not acceptable unless and until you get confirmation of your cancellation from one of our agents.
Weather cancellations are determined solely by our management based on conditions. We want all of our guests to have a safe and fun experience. But the weather forecasts are not always accurate because of the way storms move through different canyons in our geographic area.
If we determine that the weather forecast warrants a trip cancellation, we will contact you at least the day before your reservation date or as soon as we make the determination.
If you are concerned about the weather forecast, give us a call.